TKC Outlet is currently only shipping within Australia.

Our Main Channel Brands and Websites ship to selected overseas destinations.

Metro are orders can expect to receive their orders within 4 working days. Other suburban or rural areas can expect to receive their orders within 10 working days. Delivery timelines may vary during peak periods.

Express Shipping orders will be delivered within 1-4 Days, dependent upon location.

Delivery details will be provided in your confirmation email.

Permitted Returns for Refund

• Refunds will be provided for faulty items in accordance with the Australian Consumer Law. Faulty items will either be replaced or refunded after assessment by The Kindred Co (Owner of TKC Outlet) customer service team.

Permitted Returns for Exchange or Credit

• As an Outlet Site, refunds for change of mind are generally not permitted.
• Return to exchange for an alternative size is permitted, if the return request is processed within the return window and meets return requirements.
• If a requested return for size exchange cannot be fulfilled, return for credit may be permitted in individual circumstances, assessed upon request. 

Return Window

• Returns to exchange for an alternate size must be processed as an online request within 30 calendar days from the date of purchase. 

Return Requirements

• Items must be returned unworn in "as new condition" with tags attached to be eligible for return.
• Items must have been purchased from tkc-outlet.com.au. If you have purchased items from a different retailer, please liaise with them directly to arrange any warranty claim.

Return Process

• To submit requests for return or refund, please login to your Account on the TKC Outlet website.
• Follow the online prompts to select relevant order and items for returns request then submit for approval.
• An email response will be issued within 48hrs approving or declining request and providing instructions and address for postage of item.

Return Costs

• For size exchange return requests, return shipping cost is at the expense of the Customer and a restocking fee equivalent to 10% of item cost will be applied.
• For faulty item return and refund requests, return shipping cost is at the expense of the Customer, but will be refunded if the item is deemed to be faulty and a postage receipt is provided.
• Refunds will be issued to the Customer, via their original payment method only, within 7 days of approval.
  

All orders are charged a flat $9.99 standard delivery fee. Orders over $150 receive standard delivery free of charge.

Express delivery with Australia Post may be requested and incurs a charge of $17.50.

We accept all major payment methods, including Credit Card, Apple Pay, Google Pay, PayPal, and AfterPay. Your credit card will be charged at the time of order.

If you go into an item’s page, you can find the material composition under the product details.

We want to ensure and help you purchase the right size. Please check the 'Size Guide' under each product to view its measurements. 

Alternatively email us at customer@tkc-outlet.com.au or submit a request here:

https://tkc-outlet.com.au/pages/contact.

We make sure that any information that you provide are safe and secure. Your privacy is important to us and we use a high-level of SSL encryption to give you that peace of mind when shopping on our website.

TKC Outlet is an Online Retail Channel only. However, our current season range for Eb & Ive, Isle of Mine and The Haven Co can be found at our selected stockists throughout Australia.

To locate a stockist, please visit the brand website.