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Frequently Asked Questions
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Returns Policy
Please note that all sale items are final sale and are not eligible for returns, exchanges, or refunds.
Permitted Returns for Refund
- Refunds will be provided for faulty items in accordance with the Australian Consumer Law. Faulty items will either be replaced or refunded after assessment by The Kindred Co (Owner of TKC Outlet) customer service team.
- To contact our customer service team please email online@tkc-outlet.com.au
TKC Outlet is currently only shipping within Australia.
Our Main Channel Brands and Websites ship to selected overseas destinations.
Metro are orders can expect to receive their orders within 4 working days. Other suburban or rural areas can expect to receive their orders within 10 working days. Delivery timelines may vary during peak periods.
Express Shipping orders will be delivered within 1-4 Days, dependent upon location.
Delivery details will be provided in your confirmation email.
All orders are charged a flat $9.99 standard delivery fee. Orders over $150 receive standard delivery free of charge.
Express delivery with Australia Post may be requested and incurs a charge of $17.50.
We accept all major payment methods, including Credit Card, Apple Pay, Google Pay, PayPal, and AfterPay. Your credit card will be charged at the time of order.
If you go into an item’s page, you can find the material composition under the product details.
We want to ensure and help you purchase the right size. Please check the 'Size Guide' under each product to view its measurements.
Alternatively email us at customer@tkc-outlet.com.au or submit a request here:
https://tkc-outlet.com.au/pages/contact.
We make sure that any information that you provide are safe and secure. Your privacy is important to us and we use a high-level of SSL encryption to give you that peace of mind when shopping on our website.
TKC Outlet is an Online Retail Channel only. However, our current season range for Eb & Ive, Isle of Mine and The Haven Co can be found at our selected stockists throughout Australia.
To locate a stockist, please visit the brand website.